NJ History "Since 1927" the PERRINE Family has been in Business!
“We Are Your Hometown Dealer Turning Customers into Friends Since 1927"
WHAT A JOKE!!!!!! Yesterday morning, a little after 9:30am, I arrived at Cranbury Buick GMC on the instruction of GM Financial. I was visiting the dealership under very unfortunate circumstances. I was there to return my RECENTLY (unexpected) deceased FATHER’S leased 2018 GMC Terrain. GMF informed me that I could take the vehicle and the death certificate to formally turn in the vehicle.
When I arrived, I entered the empty showroom and waited in the entrance to be greeted. A salesperson named Flo (which I only know her name because I took her business card off her desk a little further into my visit) I informed Flo of the nature of my visit and she offered her condolences. Flo said that she would have to get her manager to assist me. A moment later I watched Flo walk from the back of the showroom back to her desk. From her desk, Flo called out to me (not by name, because there were never any introduction) She waved at me to come over to her desk.
I sat down at Flo’s desk and offered her my father’s death certificate. She informed me that she has never done this before (taken possession of a deceased persons lease) I told her that she needed to fax GMF a copy of the death certificate and give me a copy of the fax confirmation, as to provide me with documentation that the car was in fact turned in. Flo then aske ME for the fax number?????? I replied, “your dealership leases vehicles through GM FINANCIAL, I am sure you must have their fax number!” For the next minute, or so, Flo was very insistent that she did not have a fax number and that “they” do not perform this function. At this point I requested to speak with a manager. Flo then excused herself to go speak with her manager (at this point I was expecting the manager to accompany Flo back to her desk) on her way back to her desk, I watched Flo stop briefly at the fax machine. Flo arrived back, alone, and stated, “I faxed it” and then advised me that “they” do not provide fax confirmations, as they are trying to save paper???????? WHAT?????? I again requested to speak with a manager. Flo was clearly annoyed and left her desk to request the managers assistance. Once again, Flo arrived back to her desk, WITHOUT a manager. Flo pointed to the back of the showroom and said I could walk back to speak with the manager (she did not provide his name) I walked to the back of the showroom where 3 men were sitting behind an overly raised counter, obstructed by computer screens and clutter which was blocking the view of the men sitting behind it.
As I approached the uninviting area, I asked which “gentleman” was the manager. One of the men bellowed “What do you need?” This man did not rise from the oversized countertop, rather sat there as I seemed to be inconveniencing him. The man did not offer is name, nor did he ask mine. He again bellowed, “what do you need” I informed him that GMF let me know that Cranbury Buick could assist me with returning my deceased father’s vehicle. Straight out of the gate he stated that “they” do not do that, it is not “their” responsibility. I told him that this was already a difficult morning for me and questioned him as to the contradiction between GMF and Cranbury Buick. The words that fell from his mouth next were not only, shocking, and disrespectful but most pointedly UNPROFESIONAL!!!!!!!!!! The manager, DAVE DUNN, uttered the words “this is not my problem. Everyone loses family members; I just lost a family member!” WAIT, WHAT????????????????????? At that moment I was enraged, the words “you are an xxxxxxx” came from my mouth. DAVE DUNN then summoned me to leave the dealership and to leave the key to the vehicle. He said He was not going to let anyone curse at him. I asked him for his name, and he refused to provide it. I asked him for his business card, and he said “you are getting nothing from me” I snatched his business card from the oversized counter and walked back to Flo’s desk. MAGICALLY, there was a copy of the fax confirmation waiting for me. At this point my Uber had arrived. I grabbed the fax confirmation, the death certificate and walked out. As I was getting into the Uber, Flo came running out of the showroom with a screwdriver in hand. Flo yelled out “wait, I need to take the plates off, you need to return them to the DMV. WHAT??????????????????? I NEED to take these plates back!??? OK, I took the plates and left.
I am baffled at the fact that NOBODY looked at the vehicle before I left. (mileage, vin number, any damages ETC.)
There are a few ironies within this situation:
#1 Cranbury Buick CLAIMS to FAMILY FRIENDLY.
#2 My father leased this vehicle from CRANBURY BUICK.
#3 I have other family members that are currently leasing vehicles “purchased” from CRANBURY BUICK. (No need to mention that they will NOT be returning to do additional business)
#4 I would not have called an Uber during this nightmare, as I needed to purchase a vehicle for myself.
# 5 I guess it is true “It’s not what you know, IT IS WHO YOU KNOW” I know A LOT OF PEOPLE!
I could have been anyone off the street returning this vehicle, you did not even have the decency to ask me my name. Cranbury Buick made an already DIFFICULT morning into a Heinous experience! Aside from this post, I will be sure to inform the necessary parties of your dealerships lack of EMPATHY, COMPETENCE and PROFESSIONALISM!!!!!!!!!!!!!!!!!!!!!
